Customer service

Orders has created and published the website with the mission to offer a service exclusively for its own clients. Duchex reserves the right to decline to process an order and/or offer services to anyone at any time. Duchex reserves the right to decline an order if the order does not receive express verification or approval from the client’s bank. Duchex reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond our control. Please note that during promotions and sales there may be delays in immediate shipping. Orders placed separately will be shipped separately.

Available Items

Orders made of available items, upon confirmation of their availability and check of the bank transaction, will be processed before 17:00 p.m. or within 24 hours of the order’s placement. Please note that during seasonal sales and promotional sales, a delay may occur in the order’s processing.

Pre-orders items

A pre-order is the reservation of an item that is not yet available for sale but will be soon. Pre-order items are shipped upon the arrival of the products in the warehouse within the time that is stated on the item’s purchase page.

Prices and Payments

The product price shall correspond to the list price appearing on the site. Prices include vat but exclude shipping (outside the Netherlands). Shipping costs (at the stated price) will be added automatically to the total amount due once your items appear in the cart and you have selected your desired shipping method. Delivery prices and costs are subject to change at any time; however, such changes shall not affect the orders for which we have already sent a shipping confirmation. Payments, as well as refunds for shipments, are all invoiced in euros (euro).

Contact us

Send us a message

If you have any questions about your order, our products, or our website, please reach out to us by filling in the following form. We will get back to you as soon as possible. If your query relates to a specific order or product, please include your order number or product details.


If you have sales related requests, please e-mail


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