Privacy Policy

Your privacy is important to us. This Privacy policy describes the data protection practices of Duchex and provides you information on Duchex’ collection, disclosure, use, protection, and retention of your personal data and what choices you have relating to your data in accordance with European General Data Protection Regulation (‘GDPR’) and local applicable laws.

Which personal data do we collect?

Duchex only processes personal data that you have provided to us on our website or personal data we receive from you if we communicate with you via e-mail, online or social media. This information may include your first and last name, e-mail address, address, telephone number, payment details, account details, order details, social media information, your communication with us, your preferences, and your reviews of our products and services. We consider this information necessary for us to execute our services, including delivery of goods, and arrange payment, in a for you most efficient and convenient manner.

Why do we collect your data and how do we use it?

  • To register and maintain your account.
  • To process/fulfil your order.
  • To provide you with information, products and/or services that you have requested from us.
  • To provide you with personalized marketing, advertising, and information about our products and/or services by creating a profile based on your preferences and purchasing history.
  • To customize, measure and improve your experience on our website. To ensure that content from our website is presented in the most effective manner for you and for your computer and device.
  • For the specific purpose you have voluntarily provided us with your personal data.
  • To improve and develop our products and services.
  • To perform our obligations arising from any agreements entered between you and us.
  • For statistical research and analytics, such as measuring our audience.
  • To prevent or detect fraud, abuse, illegal use, and to comply with court orders, governmental requests, or applicable law.
  • We will use your email address to contact you in case any errors have occurred during the ordering process, for example, if your purchase.